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A people business

Ours is a people business

At Grosvenor and Echo, we focus on people. This not only means putting you and your customers first, but also empowering our own people with the knowledge and skills to do their jobs effectively. We cannot do what we do so well without great people. We're people who are passionate about what we do and who are happy to go the extra mile for our clients. Our culture and the behaviour of our people is underpinned by our vision, mission and values.

The right recruitment and selection

Great people start with the right recruitment and selection strategies. You can rest assured that our people are vetted to BS 7858 standards and that our field collections officers are DBS checked. We're proud of the expertise and experience of our people, many of whom have been successfully collecting debt on behalf of our clients for ten years or more.

Committed to training and personal development

Recognising that people are our greatest asset, we develop and empower our employees using both our bespoke in-house training platform and external training agencies. This commitment has seen us achieve Investor in People accreditation, and for our clients, the industry leading success rates we provide are testament to our people approach.

Debt Recovery & Revenue Management in the Knowledge Centre

News

Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...

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Blog

A day in the life of a Utility Field Collections Officer

Here, Lloyd Birkhead, group managing director at Grosvenor Services, a part of Echo Managed Services speaks candidly about the role...

29 August 2017 by Lloyd Birkhead

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Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

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Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...

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