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Measuring customer contact success

Measure the effectiveness of our customer contact strategies

Naturally, you’ll want to know that your customer contact strategy is doing what it is supposed to be doing, and that Echo is delivering results. For this reason, we provide evidence of our effectiveness.

Frequent updates from Echo

As well as a weekly status call, we provide monthly measurements and host quarterly strategy meetings. These take account of the influence of current trends, ensure your objectives are being met and help us create a future development roadmap. In addition, annual client satisfaction meetings give you the opportunity to feedback on our effectiveness.

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Customer Contact & Engagement in the Knowledge Centre

News

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...

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Blog

PR19 - will replacing SIM improve customer service in water?

With Ofwat determined that water companies raise their customer service game, it is proposed that SIM be replaced by WaterworCX...

26 October 2017 by Monica Mackintosh

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Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

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Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Want to know how we measure success?

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