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High quality customer communications

How outsourcing improves the quality of your customer contact

With Echo by your side, choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, delivering an exceptional customer experience.

A bespoke and professional service 24/7

You have the freedom to influence every aspect of our bespoke and professional contact centre service. We work closely with you to ensure your needs are fully met and to reduce the cost of serving your customers. Through our efficient processes, we ensure you have a flexible resource that meets peaks and troughs in demand, and delivers a high quality customer contact solution 24/7.

“We chose Echo for this important project because the team clearly had the ability and demonstrated an appetite to adopt a suitably agile approach to the design, implementation and operation of a service with a very challenging deadline, incomplete scope and unpredictable level of demand”

John Brown, Head of Operations and Security at The Tower Of London

Multi-channel customer engagement

Outsourcing your customer contact operation to Echo helps you fill your skills and resource gaps. As well as providing you with the necessary expertise in customer engagement processes and methods to improve your customers’ experience, you enjoy the benefit of a full suite of technical resources enabling multi-channel customer contact by telephone, email, letter, webchat, social media and mobile text.

Customer Contact & Engagement in the Knowledge Centre

News

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...

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Blog

PR19 - will replacing SIM improve customer service in water?

With Ofwat determined that water companies raise their customer service game, it is proposed that SIM be replaced by WaterworCX...

26 October 2017 by Monica Mackintosh

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Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

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Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

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Discover how contact centre outsourcing can help your business

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