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Intelligent and easy to use

Intelligent and easy to use

Built specifically for UK water, RapidXtra’s usability has, through years of consultation with clients and end-users, been fine-tuned to minimise screen time, limiting key strokes, and to maximise ease of use. RapidXtra is intuitive and simple to use meaning your contact centre agents quickly become system experts.

Respond quickly and intelligently

By providing a single customer view, agents can respond quickly and intelligently to every customer contact. RapidXtra makes it easy and quick to find all the customer information they need to respond effectively and intelligently, minimising call handling times and maximising efficient customer contact.

"Excellent customer service is something we are passionate about ourselves, so we wanted something that would support the delivery of market leading customer service in a competitive market."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge Centre

News

Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...

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Blog

A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst...

2 January 2018 by Chris Cullen

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Learn more about how user friendly RapidXtra is

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