Echo Logo

Retaining Customers in a World of Choice

Research Front Cover Web

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms, insurance and water, and discusses how businesses can seek to retain their customers in today's competitive landscape.

Preview Download

Share this research & resource

More in the Knowledge Centre

More Research & Resources

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...

READ
Research & Resources

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

READ
Research & Resources

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.

READ
Research & Resources

The Secrets of Better Billing

This research report takes an in-depth look at the current state of billing in the UK and what lessons can...

READ

More on Customer Contact & Engagement

News

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...

READ
Blog

PR19 - will replacing SIM improve customer service in water?

With Ofwat determined that water companies raise their customer service game, it is proposed that SIM be replaced by WaterworCX...

26 October 2017 by Monica Mackintosh

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

The Secrets of Better Billing

This research report takes an in-depth look at the current state of billing in the UK and what lessons can...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.