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Research & Resources

June 23rd 2017

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...


June 14th 2017

Customer Service: the value of the human touch

In our latest blog, Chris Cullen - head of sales and marketing - drops in to look at how technology is changing the customer service landscape and why the value of the human touch should not be underestimated...


April 3rd 2017

Echo Appoints New Bristol-based Contact Centre Manager

Echo makes new appointment to support continued growth in the South-West........


February 13th 2017

Caring Homes improves enquiry handling and conversions with the help of Echo

Echo is helping Caring Homes to improve the quality of new enquiry handling and enhance conversion rates...

Case Study

February 8th 2017

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...


January 23rd 2017

Care Homes: the customer contact challenge

First impressions matter, and many care homes are struggling to get it right when it comes to handling new enquiries. So what's going wrong, and how can it be corrected?


December 30th 2016

Our Top Reads 2016 : As Voted By You

As we approach the end of 2016, we've taken a look back at all the news, views and research we shared with you during the year. And, in case you missed them, here are our top 5 reads - the most popular articles from 2016...


November 21st 2016

Echo expands in Ireland

Echo announces growth and recruitment drive due to a new contract in Northern Ireland and expansion into the Republic of...


November 15th 2016

Five ways to create a customer service strategy that adds value

Delivering great customer service can help your business stand out from the crowd. Here, Echo's Chris Cullen explores five aspects of creating the right customer service strategy - one that truly adds value...


November 14th 2016

Echo named finalist in 2017 UK Customer Satisfaction Awards

The Institute of Customer Services names Echo as a customer feedback strategy finalist in their prestigious 2017 UK Customer Satisfaction Awards...

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