Echo Logo

Recruiting for the RAF hits new heights

raf-image-one

Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn how Echo's outsourced customer service partnership with RAF Recruitment helped to achieve a 400% uplift in candidate registrants and delivered first class candidate experiences.

Download the Echo and RAF case study here.

Share this article

More in the Knowledge Centre

More Case Studies

Case Studies

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Case Studies

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

READ
Case Studies

Collecting debt for Scottish Power - the customer-centric approach

Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...

READ
Case Studies

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

READ

More on Customer Contact & Engagement

News

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...

READ
Blog

PR19 - will replacing SIM improve customer service in water?

With Ofwat determined that water companies raise their customer service game, it is proposed that SIM be replaced by WaterworCX...

26 October 2017 by Monica Mackintosh

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.