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Research & Resources

March 12th 2018

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


March 6th 2018

Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the sector, and what can be done to improve investigation and detection efforts in this month's coffee break blog...


February 19th 2018

Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...


December 8th 2017

Grosvenor Services Group expands to new office

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong...

Research & Resources

November 6th 2017

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.


August 29th 2017

A day in the life of a Utility Field Collections Officer

Here, Lloyd Birkhead, group managing director at Grosvenor Services, a part of Echo Managed Services speaks candidly about the role of an FCO, dispelling myths of over aggressive door collection and focusing on why customer relations is such an important part of the job...


June 23rd 2017

Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...


May 19th 2017

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...


May 2nd 2017

Electric Ireland appoints Echo for customer field engagement

​Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,...


April 10th 2017

Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies in this sector going wrong, and what do they need to do to rectify the situation? Lloyd Birkhead drops by to tell us more.......

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